Here are the shocking facts:
FACT: A study of over 500 retailers and restaurants revealed that service is lacking in most businesses. 97% of companies studied failed mostly on lack of courtesy, skimpy product knowledge, not listening, no respect or negative attitudes.
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
If you want to reduce lost sales and create lifetime loyal customers, THIS IS THE SEMINAR!
BILL DRURY is on a mission to help companies be the best with customers.He speaks trains and travels extensively. Since beginning his professional speaking career in 1985, he has given over 1000 workshops. His lively presentations, tapes and videos have made him a recognized leader in the field of client communications. Bill has proven to be one of the most effective and entertaining speakers in the industry.
Bill received his B.A. degree in English Literature from California State University at Hayward. He went on to complete five years of graduate communications/pastoral training at Dallas Theological Workshop. From 1985 till 1989 he was National Training Consultant for the Zig Ziglar Corporation.
Bill is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.
Zig Ziglar, America's number one motivator says:
"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews. He knows what he is talking about. He has an excellent style of delivery. Your people and your company will be better off after hearing Bill Drury."